Knowledge based management software

ServiceHub is the primary service provided by the application to its clients, which can collect feedbacks and categorize queries and provide answers at the same time. A more user-friendly option is ProProfs Knowledge Base. It provides free knowledge management solutions like FAQs, online knowledge base creation, and even creation of user manuals. Simply put, this app is like your digital secretary that records and updates your bulletin board automatically.

For a free knowledge base software, it is safe to say that this tool is one of the best options. Bitrix 24 provides free knowledge management options to its users.

You can use this application to collect and disseminate information to your readers. Like other programs on this list, it provides a CRM tool that can be used for free. You could even say that Bitrix 24 is an all-in-one software as it offers more than one function. As a bonus, the tool also provides a quick call center software that you can integrate into the knowledge base system on your website. So much convenience from one of the best knowledge base software, right?

If you feel like this is the tool for you, then feel free to try it out. Next on the list is Tettra. This is a knowledge-based management tool that provides accessible information access to a team. Tettra is widely known as a tool that can be integrated into the application Slack. This way, Slack users can look for answers to their questions right from the app.

Collect and pass on information to different users in your enterprise using this one-of-a-kind knowledge base software. If customer support automation is one of the factors that you want from a tool, then try Freshdesk. This is a cloud-based CRM software but is one of the best. Once you have WordPress setup and installed, you can then get a WordPress theme and a knowledge base plugin to turn your WordPress installation into a complete knowledge base system.

WordPress is completely free to download and use forever. However, you still need hosting, a theme, and a knowledge base plugin to setup a knowledgebase system. Document is an extremely simple software designed for doing nothing but creating well-organized knowledge base platforms. The software is trusted by many leading brands such as Microsoft and Harvard University as well.

The cloud-based app features a beautifully minimal and clean user interface for making both private and public knowledge bases. It also includes an easy-to-use markdown editor.

Document features a very beginner-friendly setup process. And it provides tools to serve both content creators and customer support, representatives. To setup your knowledge base using Document all you need to do is signup for an account.

The platform works completely online and lets you access it even from mobile devices from anywhere in the world. LiveAgent is a fully-featured help desk and live chat software. It enables you to streamline all of your communication channels into one unified dashboard, which can be easily accessed by your whole customer support team.

The software is a great choice for businesses of all sizes and industry types. It integrates with over 40 third party applications and has over million end-users worldwide. To start building your knowledge base in LiveAgent, either sign up for a free account or purchase a paid plan.

You also have the option to sign up for a free day trial. LiveAgent has 4 different plans you can choose from. To get access to the knowledge base tools, either create a free account or purchase a paid plan. Helpjuice is a popular SaaS platform that specializes in knowledge base software.

It also features a very beginner-friendly knowledge management system. One of the best features of Helpjuice is its customer support service. They even provide free customization to setup your knowledge base fast and easy.

And promises a 5-minute response time to your support tickets. Helpjuice is a cloud-based knowledge base system. In fact, Helpjuice customer support team will even set it up for you. All you need to do is sign up and create an account. Then follow the step-by-step instructions to create your knowledge base. You can also self-host Helpjuice on your own servers as well. Their team offers to help with the transition if requires. Customers of all sizes trust the product for its knowledge base, conversational tools, help desk, customer feedback surveys, reporting, and more.

Customize the look and feel of pages, make adjustments for different device sizes, and structure your pages to rank highly on Google.

Getting started with the cloud-based HubSpot platform is easy. Create a free Service Hub account — or schedule a demo to have the HubSpot team help you quickly get started with Knowledge Base. When it comes to creating customer support platforms and support ticketing systems, ZenDesk is one of the leading experts available today.

The platform also doubles as a knowledge base system as well. The ability to set up feature-rich knowledge base systems is not the only use of ZenDesk. The platform proposes a customized knowledge base software for medium and small-sized businesses that need to authorize their clientele.

The app permits you to generate an internal knowledge base for employees and an external knowledge base for customers. Moreover, you can generate FAQ sections to answer the most general customer enquiries or to deliver technical and product details. ProProfs knowledge base software offers a collection of diverse tools for all sorts of purposes — from training makers to brain games to live chat.

It includes dynamic knowledge management software. It has smart settings, robust integrations, and unique features. The tool is of great assistance when it comes to forming an online documentation, knowledge base, manuals, FAQs, and help sites. It assists in all phases of knowledge management — from customizing to content authoring and designing and lastly publishing it.

The software is exceptionally easy to use. The flexibility and convenience provided make it preferable to large enterprises as well as small firms. Atlassian has its knowledge management software for internal knowledge gateways known as Confluence. This software comes with templates for all types of requirements — from competitive analysis to project plans to how-to articles.

It has a cloud based content collaboration that sanctions you to share, create, and work collectively on projects in one place. It comes with a base where you can easily organize, access, and publish enterprise information in a central position so that customers can assist themselves. Confluence gives you a single source to keep the work of your team accessible and organized, making it simpler to search for the information required.

Bitrix24 is a wide-ranging suite of communication, management and social collaboration tools for your team members. It proposes around 35 knowledge management tools to shape the way you collaborate and work. Some of its features are task and project management, enterprise drive, chat and video, CRM, calendars, social network, mail server, document management, and HR management tools.

It has a cloud platform, but you have the choice to utilize the self-hosted version to function on your server where you get complete source code access, control over data, and have supplementary tools like e-learning and helpdesk.

Streamline your business processes using an effective knowledge management system. Talk to us and start developing your custom KMS. Book Your Free Consultation Now. There are several benefits of knowledge management that aids you in managing and sharing your vital business information. The knowledge base tool consists of an online library. It is a self-service portal that can be retrieved by internal employees and customers easily.

Your self-service knowledge base software must:. If you are utilizing a suitable pre-designed knowledge base foundation, it will have all the essential elements included. These core elements are the contact support option, search function, and the FAQ section. Making decisions on which help subjects, to begin with, can appear to be an overwhelming job.

How do you evaluate the prominence of a topic? What must you write about? How do you recognize what your customers need assistance with? Start with small topics like no time-consuming consumer or behaviour research required. At this point, focus on determining the structure of your help content.

Form a simple knowledge base template to utilize for each article. Put the most significant information first and that too in chronological order.

This way, employees can search and share answers from your knowledge base without leaving their internal messaging tool. IntelligenceBank is an all-in-one tool that helps your service team align with your sales and marketing efforts. For example, in addition to its service features, it also has sales enablement features that ensure your sales team has the most current customer data. These options let sales reps customize proposals and send alerts to managers whenever new items are available.

OpenKM is an open source knowledge base and content management system. It helps organize, share, and evaluate the information you want in your knowledge base. With OpenKM you have the ability to create more than one content library as well as provide access to your website visitors and entire org e. Now that your team has a knowledge management software to work on, read how you can integrate it with knowledge-centered support.

Originally published Nov 24, AM, updated December 21 Subscribe to Our Blog Stay up to date with the latest marketing, sales, and service tips and news. Thank You! You have been subscribed. Start free or get a demo. Service 10 min read. Get a Demo. What is knowledge management software? Benefits of Knowledge Management Software Since knowledge management software provides a range of benefits, here are a few major points to note.

Personalized Customer Service Interactions When customer data is readily available, service agents can use this information to personalize the customer experience. Faster Support Solutions The purpose of knowledge management software is to centralize information.

Reduced Service Volume Adding a knowledge base to your website is a major advantage for your customer service team. Open Source Knowledge Base An open source knowledge base is built on open source software — meaning, its source code is original, freely available, and modifiable. Let's talk about some more reasons why you might want an open source knowledge base next. Benefits and Common Use Cases for an Open Source Knowledge Base Here are some benefits and common use cases for when and why you'd want your knowledge base to be open source.

Customize it to your liking because it's built in-house or built by a developer you hire. Save money because the original, modifiable code for open source knowledge bases is free.

Rely on internal experts and developers for support when using and growing your knowledge base versus paying for access to a SaaS knowledge base's support team.

Integrate your knowledge base with other software you already use this is typically simple since a developer will be building it. Self-host your knowledge base on your own server versus another product's server. Don't limit scalability or potential for growth with a pre-built SaaS knowledge base.