Enforce two-factor authentication in security-sensitive environments using Smart Card logon and authentication. Use remote session tools, including chat, messenger, screenshot capture, file transfer, and more. A Technician operates Dameware Mini Remote Control to administer diagnostic and systems troubleshooting to support an unlimited number of end users. This gives us a better picture of the issues that the user is seeing.
Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to minute drive in some instances. We can connect to user PCs without any hassle. Just a great tool and would recommend it to IT departments of all sizes. We are able to support end-users faster, and do so seamlessly.
The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.
MRC is licensed per user, not per computer, and there are no additional fees for client agents installed by the program. SolarWinds uses cookies on its websites to make your online experience easier and better.
Award-winning, instructor-led classes, eLearning videos, and certifications. EXE can be manually installed on any machine by simply copying the required files to the appropriate directory on the remote machine, then executing one simple command to install the Client Agent as a Service. When running version 6. Typically, in a Local Area Network LAN , the installation of the Client Agent Service can be done when the initial connection is made, however, the ability to install the Client Agent Service remotely depends on many different factors within the Operating System implementation and configuration.
For version 6. For version 7. Some Windows Operating Systems do not automatically start a Service during the installation.
This can also be accomplished from the Command Prompt via the Net Start command include quotes around the service name. Similar to the installation of a Service, some Windows Operating Systems do not automatically stop a Service when it is removed. This may or may not cause issues when reinstalling the Service without rebooting the machine.
This can also be accomplished from the Command Prompt via the Net Stop command. A single command is required to manually remove the Service. This also applies to the centralized version. After the Service has been removed the associated files listed above can be deleted.
Microsoft offers an additional utility which allows a user to remotely create, start, stop, and delete Services from the command line. It is called the SC tool Sc. Also note that [MachineName] is an optional parameter, and when it is not specified the current machine is used. Please consider the following:.
If the files are mistakenly deleted or renamed without running the command above to properly remove the Service first, try the following:. Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.
You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.
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